Real Success, Real Impact: See How Our Solutions Transform Customer Experience
Explore real-world case studies showcasing how businesses across industries have leveraged Emojot’s AI-powered solutions to enhance customer satisfaction, streamline operations, and drive growth.
Radisson
Radisson Hotels, a global brand in Sri Lanka, struggled with delayed complaint resolutions and scattered feedback. By implementing Emojot’s CXM, they streamlined real-time feedback, improved issue resolution.
- Product: Customer Complaints Management, Customer Experience Management
- Industry: Hotels & Hospitality
- 60+ Alert tickets resolved within 5 months
- 6% Increase in guest satisfaction within 5 months
Barista
Barista Coffee Lanka, one of Sri Lanka’s most loved café chains with 61 locations islandwide, sought to take their customer experience (CX) to the next level. While known for their quality coffee...
- Product: Customer Experience Management, Online Reputation Management
- Industry: Restaurants & Cafes
- 6000+ POS feedback responses collected in 11 months
- 450+ Complaints handled through the "TellBarista" system
Seylan
A publicly owned bank in Sri Lanka with 171 branches, Seylan Bank faced challenges in leveraging brand advocacy data and resolving customer complaints efficiently. By implementing Emojot’s CXM solutions...
- Product: Business Process Automation, Customer Experience Management
- Industry: BFSI (Banking, Financial Services & Insurance)
- 13.5% Increase in customer satisfaction within 6 months
- 95.2% Conversion rate over the past 6 months
Asiri Hospitals
Efficient facility maintenance is critical to ensuring seamless patient care in any hospital. This case study explores how Asiri Hospitals, one of Sri Lanka’s leading private health facilities, benefited from Emojot’s solutions.
- Product: Business Process Automation, Customer Experience Management
- Industry: Hospitals & Healthcare
- 90%+ Of tickets were successfully resolved.
Brandix
Brandix, a leading apparel manufacturer with a 50-year legacy, has revolutionized its facility maintenance with Emojot’s AI-powered Business Process Automation Solution. By implementing a centralized approach...
- Product: Business Process Automation, Customer Experience Management, Social Listening & Tracking Platform
- Industry: Manufacturing
- 25–50% Reduction in manual processing errors
- 30% Time savings in admin processes
Transforming customer interactions with real-time, AI-powered insights. Empowering businesses to connect, engage, and grow.