Hospitals & Healthcare

Build Patient Trust with Real-Time Experience Intelligence

Deliver seamless care, personalized interactions, and real-time feedback to strengthen patient relationships and loyalty.

Your Challenges

Delayed Patient Feedback Visibility

Patient dissatisfaction is often discovered too late — after discharge, after a complaint, or after a negative public review.

Fragmented Patient Signals

Feedback, complaints, reviews, social comments, facility issues, and staff inputs often sit in disconnected systems, making it difficult to see the full patient journey.

Slow Complaint & Service Recovery

Issues such as long OPD wait times, staff behavior, billing delays, facility concerns, or discharge problems need fast routing to the right team.

Limited Reputation Control

Google, Facebook, and social conversations influence patient trust, but many hospitals lack a unified way to monitor, respond, and learn from public sentiment.

Our Solutions

Unified Patient Experience Intelligence

Capture real-time feedback across OPD, IPD, admissions, diagnostics, pharmacy, billing, discharge, and post-care journeys using QR, SMS, email, web, chat, and digital touchpoints.

AI-Powered Complaint Routing

Detect complaints from surveys, reviews, and conversations, classify issues automatically, and route them to the right department with alerts, escalation rules, and audit trails.

Healthcare Reputation Intelligence

Monitor Google, Facebook, and public patient sentiment from one dashboard, with AI-assisted response workflows to protect trust and improve visibility.

Hospital Operations & Facility Alerts

Use QR/NFC-based reporting to digitize maintenance, sanitation, incident, and service requests — helping teams act faster and improve hospital readiness.

Success stories

Asiri Hospitals Group

Emojot helped Asiri digitize patient feedback, maintenance workflows, alerts, and department-level visibility across its hospital network.

14% increase in patient satisfaction
90% of maintenance requests successfully resolved

Hemas Hospitals Group

Emojot helped Hemas strengthen patient feedback capture and online reputation visibility across healthcare touchpoints.

Google rating improved from 2.9 to 4.5
90% Stronger patient trust and reputation

Lanka Hospitals

Emojot enabled multi-channel patient feedback across IPD, OPD, radiology, health checks, and SMS journeys.

84.8% Promoters reached 84.8%
NPS improved to 82

Transform patient care, protect trust, and strengthen your hospital brand

Partner with Emojot to turn every patient signal into real-time intelligence, faster action, and measurable experience improvement.