Brandix
Brandix, a leading apparel manufacturer with a 50-year legacy, has revolutionized its facility maintenance with Emojot’s AI-powered Business Process Automation Solution. By implementing a centralized system, they achieved:
- Product: Business Process Automation, Customer Experience Management, Social Listening & Tracking Platform
- Industry: Manufacturing
- Results:
- 25–50% reduction in manual processing errors
- 30% time savings in admin processes
Asiri Hospitals
Introduction
Efficient facility maintenance is critical to ensuring seamless patient care in any hospital. This case study explores how Asiri Hospitals, one of Sri Lanka’s leading private healthcare institutions, enhanced its operations using Emojot’s solutions:
- Product: Business Process Automation, Customer Experience Management
- Industry: Hospitals & Healthcare
- Results:
- 90%+ of tickets were successfully resolved.
Seylan
A publicly owned bank in Sri Lanka with 171 branches, Seylan Bank faced challenges in leveraging brand advocacy data and resolving customer complaints efficiently. By implementing Emojot’s CXM solutions, they achieved:
- Product: Business Process Automation, Customer Experience Management
- Industry: BFSI (Banking, Financial Services & Insurance)
- Results:
- 13.5% increase in customer satisfaction within 6 months
- 95.2% conversion rate over the past 6 months
Barista
Barista Coffee Lanka, one of Sri Lanka’s most loved café chains, sought to enhance customer experience (CX). Their achievements include:
- Product: Customer Experience Management, Online Reputation Management
- Industry: Restaurants & Cafes
- Results:
- 6000+ POS feedback responses collected in 11 months
- 450+ complaints handled through the "TellBarista" system
Radisson
Radisson Hotels faced challenges with delayed complaint resolutions and scattered feedback. Emojot’s CXM enabled:
- Product: Customer Complaints Management, Customer Experience Management
- Industry: Hotels & Hospitality
- Results:
- 60+ alert tickets resolved within 5 months
- 6% increase in guest satisfaction within 5 months